61 questions and answers
All answers in one place
Appointments, costs, insurance, emergencies and every treatment. Search for a keyword directly.
Appointments & getting here
Do you accept new patients?
Yes. You can book online or by phone. On Monday and Tuesday appointments are possible until 20:00.
How do I book an appointment?
Online through the booking page on this website or by phone on 044 441 55 41. The online calendar shows the free times directly.
Do you offer evening or Saturday appointments?
Yes. Mondays and Tuesdays until 20:00, Thursdays and Fridays from 08:00, and one Saturday a month from 10:00 to 13:30.
Are there emergency appointments?
Yes. Depending on capacity we offer short-notice emergency appointments, especially for pain, swelling or broken teeth. Please call ahead.
Where is the practice?
At Waffenplatzstrasse 11 in Zurich Enge, a few minutes’ walk from Sihlcity and Enge station.
How late can I get an evening appointment?
On Mondays and Tuesdays we treat until 20:00. The last appointment starts earlier depending on the treatment length. You can see available times in the online calendar.
Are evening appointments more expensive?
No. The same prices apply as during the day. Our price list is public.
Are there morning appointments too?
Yes. On Thursdays and Fridays we open at 08:00.
Can I come in the evening with an emergency?
For acute symptoms, please call so we can assess the urgency.
Costs, insurance & payment
Will I know the cost before treatment?
Yes. Our price list is public, and on request you receive a written cost estimate before treatment. The actual cost depends on the findings.
Does basic health insurance cover the cost?
In Switzerland, dental treatment is generally not covered by basic insurance. Check with your insurer in advance whether a supplementary policy pays part of it.
Do you offer instalments?
Yes, through the dental payment fund. You agree the terms directly with the fund.
Are treatments guaranteed?
Treatment outcomes cannot be medically guaranteed. If unexpected problems arise, each case is assessed individually.
Why do many prices say “from”?
The actual cost depends on the findings, the material and the effort. You see the exact amount in your written cost estimate beforehand.
Does health insurance cover the cost?
In Switzerland, dental treatment is generally not covered by basic insurance. Supplementary policies sometimes contribute. Please check with your insurer in advance.
How is billing done?
According to the Swiss dental tariff. If different billing is needed, we discuss it with you beforehand.
Do the offers also apply to existing patients?
Yes. The offers apply to everyone, once per person.
What if the check-up shows further treatment is needed?
Further treatment is discussed separately. You receive a written cost estimate first.
Can I combine the offers with other discounts?
No, the offers cannot be combined with other discounts.
Treatments in general
Are treatments painful?
We work with local anaesthesia and gentle techniques. How it feels differs from person to person.
Do you treat anxious patients?
Yes. With calm communication, clear explanations and enough time so you feel comfortable.
How long does dental hygiene take?
Usually about 60 minutes.
Do you treat children?
Yes, with age-appropriate methods and a focus on prevention.
Is professional whitening safe?
As with any medical treatment, side effects such as temporarily sensitive teeth cannot be ruled out completely. We discuss beforehand whether whitening is suitable for you.
Do you offer clear aligners (invisible braces)?
Yes. ClearCorrect aligners suit mild to moderate misalignment and are planned digitally. Treatment starts from CHF 3’500 including scan and planning.
Do you place dental implants?
Yes. Implants are placed by Dr. med. dent. Sofia-Maria Belouka, specialist in oral surgery. Crowns and bridges on implants are made with a Swiss dental laboratory.
Prophylaxis & Teeth Cleaning
About the treatmentDoes it hurt?
Most patients find it easy to tolerate. For sensitive teeth, local anaesthesia or a desensitising agent is possible.
Does health insurance pay for dental hygiene?
Basic insurance usually does not. Some supplementary policies contribute. Please check directly with your insurer.
Will my teeth look whiter?
Removing stains often makes teeth look brighter. The natural tooth colour does not change; that requires whitening.
Will my gums bleed afterwards?
Slight bleeding in the first hours is normal with inflamed gums and usually settles quickly. If it lasts longer, please contact us.
Teeth Whitening (Bleaching)
About the treatmentHow long does the result last?
This varies a lot and depends on diet, smoking and oral hygiene. Coffee, tea, red wine and nicotine cause new stains faster.
Does bleaching damage the enamel?
Professional whitening with approved products is considered safe. We do not whiten teeth with decay or leaking fillings.
What can I eat and drink afterwards?
For the first few days, avoid strongly colouring foods such as coffee, black tea, red wine, berries and curry.
Is whitening suitable for everyone?
Not always. During pregnancy, with very exposed tooth necks or untreated conditions we advise against it or postpone it.
Root Canal Treatment
About the treatmentIs a root canal painful?
The treatment is done under local anaesthesia. Afterwards the tooth may be sensitive for a few days.
How many appointments are needed?
Often two appointments of 60 to 90 minutes each. Complex cases may need another one. This depends on the findings.
Root canal or extraction?
This can only be judged after an examination. We explain both options with their pros, cons and costs.
Fillings, Crowns & Restorations
About the treatmentWhat is the difference between a crown and a bridge?
A crown restores a single tooth. A bridge replaces a gap and is supported by neighbouring teeth or implants.
Are ceramic crowns strong enough?
Modern ceramics are considered durable and proven. Which material fits depends on the tooth and your bite.
How long do crowns last?
That depends on oral hygiene, material, care and individual factors.
Can I pay in instalments?
Yes, through the dental payment fund. You agree the terms directly with the fund.
Dental Implants
About the treatmentIs placing the implant painful?
The procedure is done under local anaesthesia. Slight swelling or pressure in the first days is normal.
How long does the whole treatment take?
From implant placement to the final crown usually 3 to 6 months.
What are the alternatives?
Depending on the situation, a bridge or a removable denture may be an option. We discuss the pros and cons of each.
ClearCorrect Aligners
About the treatmentHow many hours a day do I wear the aligners?
Usually 20 to 22 hours a day. Wearing them much less extends treatment or puts the result at risk.
Are aligners really invisible?
They are clear and barely noticeable in everyday life. Small tooth-coloured attachments can be visible up close.
Do I need a retainer afterwards?
Yes. Without a retainer teeth are very likely to move back.
Aesthetic Dentistry
About the treatmentVeneers or bonding, which fits better?
That depends on your goals, tooth structure and budget. We advise you individually.
Is bonding reversible?
Often yes. Bonding is a very tooth-preserving treatment.
Can I whiten with sensitive teeth?
Yes, the protocol can be adapted and desensitising products can be used.
Pediatric Dentistry
About the treatmentWhen should my child first see a dentist?
As soon as the first teeth have come through, at the latest around the first birthday. Early visits are mainly for getting to know us.
Do baby teeth need treatment?
Yes. Baby teeth keep space for the permanent teeth, and decay can cause pain and spread to neighbouring teeth.
Emergency Dentistry
About the treatmentCan I get an appointment today?
We give emergency appointments subject to availability. Please call as early as possible.
Do I need to be an existing patient?
No. New patients are welcome in an emergency.
What does an emergency appointment cost?
Billing follows the Swiss dental tariff. We discuss the scope of treatment with you beforehand.
Which languages do you speak?
English, German and Greek.
Practice & team
Is Dental11 LGBTQ+ friendly?
Yes. Dental11 welcomes everyone, including LGBTQ+ people, families, students, expats and newcomers.
How sustainable is Dental11?
With digital records instead of paper, low-waste routines, energy-efficient equipment where possible, and in line with Swiss waste and hygiene standards.
Does the dentist really speak fluent Greek?
Yes. MDDr. Papaioannou is from Cyprus and Greek is his native language. Consultation, explanations and aftercare can all take place in Greek.
Can I discuss surgery or an implant in Greek?
Yes. Dr. med. dent. Sofia-Maria Belouka also speaks Greek. Appointments with her by arrangement.
Can the cost estimate be explained to me in Greek?
Yes. We go through it item by item and explain what is medically necessary and what is optional.
Your question is not here?
Write to us. We reply during opening hours; if you are in pain, please call.
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More questions?
We are happy to answer them by phone or at your first appointment.